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| Frequently Asked Questions |
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- [Navigation] How to go on the blog Fantazia?
- [Navigation] How to return to the home page?
- [Navigation] how to enjoy the content on the product pages?
- [Mode of payment] What payment methods do we have to pay?
- [Modes of Payment] Our payments are they on?
- [Expedition] How long are we delivered?
- [Expedition] How the products are sent?
- [Expedition] From how delivery is available?
- [Exchange refund] How is the refund?
- [Refund Exchange] Can I exchange a clothing?
- [Product] What kind of maintenance?
- [Navigation] How to go on the blog Fantazia?
At the bottom of the homepage is now in the category FAantaZia? link du blog
over an icon is also present at the right where you can click
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- [Navigation] How to return to the home page?
Just click on the banner at the top accessible from all its past
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- [Navigation] how to enjoy the content on the product pages?
To the left of the page are referenced all product categories display sub-menus allow easy navigation of your site.
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- [Mode of payment] What payment methods do we have to pay?
You can pay by grace payments
-Card blue Laposte
-Via Paypal
-Transfer
-Check
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- [Modes of Payment] Our payments are they on?
-To ensure the best possible security, payments made by credit card directly and fully addressed by the company.
-The data collected on this site have been a statement processing to the CNIL, in accordance with the laws in force
-We will not sell your information
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- [Expedition] How long are we delivered?
We ship primarily by parcel, solution offering high reliability, or by Letter Max for small objects and directly distributed in mailboxes
You will receive within 72 hours worked, an email confirmation of dispatch of your order with a tracking number or letter Colissimo Max.
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- [Expedition] How the products are sent?
Your products will be mailed with bags or paper bags Fantazia completely recyclable. Similarly, to preserve the environment we use almost exclusively cartons re-employment.
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- [Expedition] From how delivery is available?
delivery is supported from 35 euros
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- [Exchange refund] How is the refund?
The repayment of your order s'effecturera following your payment method (credit card, check or Paypal) within one week upon receipt of your return. We'll be reimbursed the full amount of your order only inferred from our shipping and inital preparations (5.9 euros)
You can also, within one month, we come to exchange for free during events on our sales Rouen and Paris, see the schedule.
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- [Refund Exchange] Can I exchange a clothing?
The exchange against an equivalent value of your choice (we will then immediately put aside). Thank you to add a check of 5.9 euros to the cost of re-delivery).
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- [Product] What kind of maintenance?
All our garments are 100% pure cotton, woven and dyed without heavy metals (AZO-FREE) in a traditional way in Nepal. Even if they are all pre-washed on site, we recommend the first time to soak the garment in cold water or salt and vinegar (these are natural color fixatives) for 30 to 40 min.
Then rinse and wash in the washing machine cold heading wool no more than 30 ° or by hand.
No dryer or sun drying.
For a holding of origin of our soft wool, wash them in the washer position wool cold or by hand. Then dry flat.
For proper maintenance of the original appearance of your clothing, follow the care instructions provided on the labels.
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